Customer service

Overhaul warranty

Terms and details of the overhaul warranty

Repair: You have a warranty on the repair carried out by Autobedrijf Hong-Paul and the parts replaced. Shortcomings, defects and/or damage that have nothing to do with the repair carried out are not covered by this warranty. In that case Autobedrijf Hong-Paul will reject liability. Repairs, replaced parts, shortcomings, defects and/or damage that have nothing to do with the repair carried out are not covered by Autobedrijf Hong-Paul's liability for compensation.

No warranty claim can be made if the defect was caused by:

• defects or wear caused by neglected maintenance,
• changes made to or on the item by third parties,
• if the date on the invoice has been altered or made illegible,
• defects caused by use that does not match the intended purpose or by improper use, such as not following the accompanying instructions,
• damage caused by intent or gross negligence,
• external causes such as lightning strikes and similar events,
• exposure to moisture, extreme heat or sunlight, or extreme cold,
• costs caused by third parties for repairing a defective item are not reimbursed
• In the event of a fitting error.
• In the event of transport damage.
• Chip tuning

Warranty on mechatronics, clutch and gearbox:

• 1 year on an overhauled mechatronic unit.

To qualify for this warranty, a number of requirements must be met:

• The car must have had its services carried out on time by a recognised maintenance company (provable by invoice)
• The maintenance interval must not have been exceeded.
• The car is used for road use only.
• The mechatronic unit must be fitted according to factory specification.
• Upon receipt after shipping, the mechatronic unit must be checked immediately for transport damage.
• A basic adjustment of the mechatronic unit must be carried out before a test drive.
• DSG or S-tronic oil must have had its services carried out on time by a recognised maintenance company (provable by invoice)
• The seal of an overhauled product must not be broken.

If you do not meet the above requirements, the warranty lapses.

Return the old mechatronic unit! The exchange value is €600 excluding VAT. If it is not returned, we will charge you this amount.

Warranty for DSG or S-tronic with a production date from 1-1-2020:

• DQ200 and DQ200E mechatronic overhaul: 1 year warranty.
• DQ250 and DQ250 MQB mechatronic overhaul: 1 year warranty.
• DL501 mechatronic overhaul: 1 year warranty.
• DQ500 mechatronic: 9 months warranty.

Warranty deviation for DSG or S-tronic with a production date from 1-1-2021:

• DQ381 mechatronic: 1 year warranty.

Warranty deviation for DSG or S-tronic DQ400 with a production date from 1-1-2022:

• DQ400Generation 1 gearbox overhaul: 1 year warranty.
• DQ400 Generation 1 mechatronic overhaul: 1 year warranty.

Warranty deviation for DSG or S-tronic DQ200 and DQ200 MQB with a production date from 1-1-2025, also applies to business customers:

• DQ200 and DQ200 MQB mechatronic overhaul: 1.5 years warranty.
• DQ400 Generation 2 K0 clutch: 6 months.
• DQ400 Generation 1 and 2 mechatronic overhaul: 1.5 years warranty.

Warranty deviation for DSG or S-tronic with a production date from 1-1-2026, also applies to business customers:

• DQ400 Generation 3 gearbox: 6 months, all models from 2025.
• DQ400 Generation 3 mechatronic overhaul: 1 year warranty, all models from 2025.

Goodwill arrangement:

• 50/50 on overhauled products.
• 25/75 on hourly rates (25% for the company and 75% for the customer).

Warranty deviation:

• A warranty deviation applies to the goodwill arrangement. The warranty is determined based on the goodwill arrangement.
• Sharing the cost with the customer (50/50, 50/25/25, etc.) also involves a warranty deviation. It is determined based on the cost-sharing arrangement.
• Loose parts carry a warranty of 1 YEAR only.

To qualify for this warranty, a number of requirements must be met:

• The car must have had its annual services carried out on time by Autobedrijf Hong-Paul
• Any additional repairs outside the regular services must also have been carried out by Autobedrijf Hong-Paul

The warranty arrangement in the general terms and conditions applies only to invoices made out to private customers.
Business customers have a different warranty arrangement.

Business customers receive a 1-year warranty.

Warranty and goodwill cover lapse immediately:

• If your product becomes defective due to another component, this is consequential damage.
• If the defective product causes consequential damage (including by continuing to drive too long with problems).
• If changes have been made to or on the product by third parties.
• Damage caused by intent or gross negligence.
• If the seal of an overhauled product has been broken.
• The warranty is not transferable to other persons.
• A DSG or S-tronic must not be towed.
• An automatic transmission must not be towed.
• Damage caused by an accident.
• In the event of a fitting error.
• In the event of transport damage.
• Chip tuning

Warranty:

• The warranty is not transferable to other persons.
• We do not give warranty on second-hand parts.
• We do not give warranty on a warranty.
• We do not give warranty on software.
• Our warranty is a statutory warranty; it is not an extension of the statutory warranty.

No Nonsense Warranty:

• If you still have a warranty, then you have a warranty. No nonsense.
• If you do not have a warranty, then you do not have a warranty. No nonsense.

For a mechatronic unit with a 1-year warranty we offer a compensation month. This means that one extra month of compensation applies after the warranty has expired.

For a mechatronic unit with a 1.5-year warranty we offer NO compensation month. This means that once the warranty has expired, no warranty claim is possible any more, not even if it is exceeded by one day.

"We only offer a time-based warranty, without a mileage limit.

• If the warranty period has expired, the warranty lapses.
• If the warranty period has not yet expired, the warranty remains in force."

Other costs during the warranty period:

• Transport costs are not reimbursed.
• Costs caused by third parties are not reimbursed.
• Costs of a rental car are not reimbursed.
  

Warranty claim handling time:

• Your warranty claim is handled within 7 to 14 working days, depending on the scope of the claim.

Product liability: No product liability claim can be made against us, as these are overhauled products.

Warranty: Warranty is provided only to the client in whose name the invoice is issued and who can demonstrably show that payment to us has been made. Third parties cannot derive any rights from it.Disclosure of repair information to third parties: Autobedrijf Hong-Paul strictly complies with applicable data protection laws and regulations.
We do not disclose repair or vehicle information to third parties. Information is provided only to the verifiable client, whose name is on the invoice and who has made the payment.